COMMON QUESTIONSCVG Parking Advantage — VIP Parking
Benefits of VIP Parking
With Advantage parking you gain the added benefit of VIP access to the Terminal Garage and ValuPark. Simply wave your VIP parking card to enter and exit. Your parking fees are automatically charged to your credit card on file. Receipts are emailed to you instantly.
You also earn points for free parking in Valet, the Garage and ValuPark Lot. Other benefits include reserved parking in the Garage and in ValuPark. You can also manage your account online and print receipts from your computer.
Members enjoy VIP access in and out of the Terminal Garage and ValuPark. To enter or exit, simply hold your VIP Parking Card in front of the card reader until the gate opens.
• CVG ValuPark — Card readers are located in both entrance lanes. Use any lane marked Advantage to exit.
• Terminal Garage — Use any lane at the Main Terminal Garage entrance. Use any lane marked Advantage to exit.
• Curbide Valet — To enjoy Advantage benefits, simply present your VIP card to the attendant when arriving and departing.
Where to Park
Advantage members have their own reserved area on Green Level C (Ticketing Level) of the Garage. Look for rows 37–41. ValuPark offers members a reserved area that makes shuttle pick-up and drop-off a breeze. Once inside the Garage or ValuPark, follow the signs for Members Only.
Gate Doesn't Open
Contact the customer service department at (859) 767-7400 for assistance or press the white button located on the ticket dispenser adjacent to the card reader.
Enter and exit the Terminal Garage and ValuPark with the VIP access card that is mailed to you. It typically takes two weeks to receive your card upon signing up for the program. VIP parking cards are non-transferable.
Lost cards can be replaced for a fee of $10, which is charged to your credit card on file. Call 859-767-7400 or email email@example.com.
Receipts for Parking
We will automatically email you a receipt each time you park. You can also sign in to your account to print receipts any time.
Accessing Your Account
Sign in to your account page to update account information, assign points for free parking and print receipts.
If you forget your password, you can request a new one from the sign-in screen. Simply give your e-mail address along with your user name or last name. We will email a new password to you. If you forget your user name, e-mail us at firstname.lastname@example.org or call 859-767-7400.
Call 859-767-7400 or e-mail email@example.com. For assistance while exiting, press the white button located on the ticket dispenser adjacent to the card reader.
Earning Points for Free Parking
Members earn a free day in Valet, the Terminal Garage or ValuPark after just 10 days of paid parking (see below).
• One paid day in Valet = 30 points
• One paid day in Garage = 20 points
• One paid day in ValuPark = 10 points
• 300 points = 1 free day in Valet
• 200 points = 1 free day in Garage
• 100 points = 1 free day in ValuPark
Hint: You are free to use your points anywhere. For example: Save your Garage points for use in ValuPark and get 2 days of free parking after 10 days of paid parking.
Members earn one point for every dollar spent up to the daily maximum rate, with bonus points when the daily max is reached.
Using Free Parking Points
As soon as you earn points for free parking you can use them at any time. To redeem points and park for free, sign in to your account online and click on your Rewards Tab. You can view your total points and assign any number of them for free parking. Your reward points will be automatically deducted from your account on the date(s) you select.
Note: If you later have to cancel your trip, it is important that you sign into your account and cancel the parking date(s) prior to your date of departure, otherwise the reward points will be automatically deducted from your account.
If you do not have enough points to cover the entire length of your stay, the remaining days will be billed to your credit card on file. If you have separate credit cards for business and personal expenses, be sure to have both cards on file. Prior to traveling for leisure, for example, log into your account and select your personal credit card as your primary card for that trip.
Expiration of Points
The points that you earn for free parking will expire two years from the date that they are earned if there is no activity on your account.
Your free parking points cannot be redeemed in combination with any discount coupon or special offer.