ADA Compliance and Accessibility
The following accessible services are available at CVG to assist travelers with disabilities.
• The Terminal has three levels — upper level for ticketing and departing passengers, ground level for baggage claim and arriving passengers and lower level with a meeting point for greeting arriving passengers.
• All entrances have accessible ramps from curb to the Terminal, and all facilities have elevators.
• Passengers can be met curbside, at baggage claim, or at the Meeting Point on the lower level.
• Only ticketed passengers with boarding passes are allowed beyond the security checkpoint. If a passenger with a disability requires assistance to/from the gate or medical equipment such as oxygen at the gate, a pass provided by the airline must be shown at the security checkpoint.
The distance from the departure level sidewalk to the ticket counter is approximately 175 feet. Accessible ramps are available to the terminal. View terminal layouts including the location of elevators, restrooms and animal relief areas.
Wheelchair assistance is available through the airlines when making reservations. If wheelchair assistance is not provided, then the passenger may request to speak with the airline's Complaints Resolution Official. You can also contact the Dept. of Transportation's Aviation Consumer Protection Division at 800-778-4838, 1-800-455-9880 (TDD/TTY), or via email.
Elevators are available in the garage, Terminal and both Concourses. All elevators are equipped with emergency call buttons, Braille signage and raised numbers.
Carts are located in the garage and at the Terminal on both the ticketing and baggage claim levels for a nominal fee (credit card only).
Restrooms accessible to individuals with disabilities are located in the Terminal and both Concourses. Companion Care Restrooms are also available near Gates A-11 and B-13 (after security).
The TSA has specially designated lanes for persons with disabilities. To help expedite your passage through security, and for information on what items are allowed on the aircraft, visit the TSA online or call 1-855-787-2227. It is best to call approximately 72 hours ahead of travel.
Service animals are allowed throughout the airport. The animal relief area is located outside the lower level of the Terminal (before security).
The Airport has monitors throughout the terminals that visually convey information broadcast over the public address system. Callers wishing to page someone in the airport can call 859-767-3123.
In case of emergency, audio visual fire alarms and automated external defibrillators are available throughout the airport.
Information booths are located in the Terminal and in both concourses. All locations have access to language interpreters, including American Sign Language.
All parking facilities offer handicapped spaces. The Terminal Garage offers accessible routes equipped with curb ramps. The CVG ValuPark Lot operates a free shuttle bus that is wheelchair accessible. For more information, call 859-767-3106 or email us.
For disability-related complaints, contact:
Cincinnati/Northern Kentucky Int'l Airport
P.O. Box 75200
Cincinnati, OH 45275-2000
(859) 767-7888 fax
"I never had to negotiate an airport before in a wheelchair. I want to tell you about the extraordinary service I received from a young man who assisted me. He was personable and polite. He thought of any needs I might have and offered to assist."
— Michele C., New York
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