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FEEDBACK

Our dedicated team of employees strives every day to deliver exceptional service. We appreciate the positive feedback for a job well done. We also welcome constructive criticism because it gives us the chance to get it right next time. Please share your feedback and tell us how we're doing. — Candace McGraw, CEO

 

Considerate — I must express my thanks and appreciation for the kind, caring and helpful consideration one of your police officers extended to my husband, who had fallen on the moving walkway while trying to maneuver his walker. The officer accompanied us until our shuttle arrived. We are so grateful for his assistance and kindness. — Doris L., Cincinnati, 5/14

Good Night — I arrived late one night and had to stay at the airport overnight. One of your police officers suggested I stay in the lounge downstairs and helped carry my luggage. He then ensured that another security employee would watch over me as I waited out the night. All these kindnesses were so touching and made a difficult situation much easier. — Sharon L., Canada, 4/14

In Good Company — I want you to know how very much I appreciated your assistance with my father. He is 87 and was traveling alone. I phoned and explained my concern. When he got off the plane, someone was there to meet him. She saw to his luggage, made sure he had lunch and stayed with him until he got on the plane. I can't say enough good things about your staff. — Jan P., Florida, 4/14

True Honor — I wish to bring to your attention the actions of one of your police officers for her assistance retrieving a lost brief case containing an Army Commendation Medal. The officer contacted me via cell phone and arranged for the brief case to be forwarded to my final destination. She also provided a phone number and requested that I contact her to verify receipt. Her actions were beyond the call of duty and directly contributed to an Army Staff Sergeant receiving his Commendation Medal. — Gordon E., Columbus, 3/14

Great Service — My wife and I were very impressed with the service in your ValuPark lot. We were in a rush to make our flight on Dec. 25. The parking attendant told us exactly where to park. We found a shuttle waiting for us, which was amazing. The driver offered to help unload our car and was incredibly friendly. Upon our return the driver helped us find our snow-covered car and even offered to help scrape off the ice. It's always nice to be pleasantly surprised by good customer service. — Jason C., Louisville, 1/14

Missing Purse — Upon arrival at our hotel after a late evening flight, my wife discovered her purse was missing. A call was placed to the Airport Police. We were so fortunate to have an officer come to our aid. Inasmuch as we were unfamiliar with the area, he saw to it that we had transportation to pick up the purse. He helped verify that it was my wife's and that the contents were intact. He then saw to it that we had transportation back to our hotel. His friendliness and cheerful demeanor did wonders to relieve our stress and anxiety. — David H., Utah, 11/13

Unexpected — Recently, your lost and found department returned some electronics that we had left on an airplane. He made the effort to study it and go to the maker of the article to find us. These days, I do not expect this type of response, so I wanted to thank you for continuing to support this type of quality service. — Warren M., California, 10/13

Good Neighbor — In recent days I have been witness to CVG's Fire Dept. delivering aid and assistance to neighboring communities in their time of need. I complement your personnel for the cooperation and teamwork displayed during the tractor-trailer fire in Walton and the leaking gasoline tanker in Piner. The aid provided during these incidents demonstrates the commitment that CVG has to providing emergency aid and assistance. — Mark I., Burlington, 10/13

Lost & Found — I was in Cincinnati for a family weekend recently. When I departed, I discovered my coat missing. The items inside were more valuable than the coat itself. I contacted your Police. A couple of hours later they called and asked me to describe the missing items, which were then delivered to my office less than 24 hours later. I am forever grateful to the person who turned in the coat. I am also thankful for your staff's professionalism. — Jim C., Colorado, 10/13

My Angels — I had a seizure in one of the stores near my gate. The two EMTs were my angels. They were so incredibly kind. The gentleman who sat in the back of the ambulance held my hand the whole ride, and made sure my mom was there before he left the hospital. You have an incredible staff. — Katie F., Cincinnati, 8/13

Honor FlightYou and your staff really went the extra mile, adding a whole new dimension to the concept of customer service. Our goal for the Welcome Home is to give veterans the kind of greeting they might not have received the first time. Your extra effort made everything more spectacular. — Deanna B., Ft. Thomas, 8/13

Compassion Last Friday when my flight was cancelled, I went to the Sky Club to rebook. During this time two of the employees learned that I had just heard upsetting news about my grandson. They showed compassion, understanding and empathy, which raised my spirits. It surprised me that strangers would be so caring. — Catharine S., Cincinnati, 7/13

Wonderful — I just witnessed a wonderful act of customer service. A member of the janitorial staff named Stephen saw a small child get separated from his mother as she was going down the escalator. The child was crying. Stephen went over, calmed the child, took his hand and rode with him down the escalator. It was just really sweet. It made the mother feel wonderful. — Sarah R., Cincinnati, 7/13

Easy Does ItI've enjoyed using Parking Advantage and feel that CVG has gotten it right with this program. The biggest value to me has been the quick in and out, and the online receipts.” — Todd J., Covington, 6/13

Panic ButtonOne of your custodians was very helpful when a button on my sweater got caught in one of the metal seats. He saw we were struggling and he came over to help. We would not have been able to get it out without his assistance. — Chuck T., Cincinnati, 5/13

On a MissionThank you for your assistance getting medical supplies onto the plane for our mission to Ecuador. You certainly went above and beyond. Having these supplies will benefit many children. There is no way to know just how many lives you have touched with your efforts. — Judy K., Villa Hills, 5/13

On a Roll — I have never had to negotiate an airport before in a wheelchair. I want to tell you about the extraordinary service I received from a young man who assisted me. He was personable and polite. He thought of any needs I might have and offered to assist. This young man took great pride in his work and had true hospitality in his character. — Michele C., New York, 4/13

Helping Hand — I appreciate your kindness to my wife and myself. When you saw us trying to catch our flight, you readily assisted by carrying one of my bags as you led us to our gate. But for you we might have missed our flight. It was also very kind of you to buy bottles of water for us. May God grant you success in all your undertakings. — Stephen I., Nigeria, 4/13

    Triple Crown Winner

CVG has been voted the Best Regional Airport in North America for the 3rd straight year, based on a worldwide survey of more than 12 million passengers.
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