Accessibility & Inclusion

Many accessible services are available to assist travelers at CVG Airport.  We invite you to review the many pages offering help and accessibility services while traveling through CVG Airport.  

Wheelchairs

Wheelchair assistance is provided by third-party attendants contracted by individual airlines. Contact your airline to schedule assistance at no extra charge in advance of your travel. Airline contact information here.

Upon arrival at this location, wheelchair assistance may be requested at no charge from the attendants stationed inside the facility, across from the restrooms on the first floor. This service is provided by BAGS, Inc. There is also a phone number noted at the entrance to each level of the car rental return. Call (513) 607-3218 for an attendant to meet with a wheelchair at any level of the car rental return within the Terminal.

If the person requiring assistance is driving themselves, they may park in one of the accessible parking spaces in the CVG Terminal Garage. However, they may also use the CVG ValuPark service, as the driver is able to assist with bags from the car to the shuttle bus, and then again from the shuttle bus to the Ground Transport West location at the Terminal. Upon arrival at this location, a phone number is noted at the entrance to the Terminal to call for wheelchair assistance.  

Emergency Info

In case of emergency, audio visual fire alarms and automated external defibrillators are available throughout the airport.

Airport Assistance Service

CVG has partnered with SkySquad, a paid airport assistance program.  More information can be found here. 

We invite you to review these additional pages about accessibility at CVG Airport.  

Contact Us

If you need assistance or would like to request an accommodation not listed here, please notify the Title VI/ADA Coordinator at the email or phone number below. The Coordinator will work with the respective tenants, contractors and/or concessionaires to meet a reasonable accommodation or modification. 

 

Discrimination complaints can be directed to the Title VI/ADA Coordinator listed below. Read our Non-Discrimination Policy.

 

Wendi Orlando

Title VI/ADA Coordinator

 

Mailing Address:

  • Cincinnati/Northern Kentucky International Airport
  • P.O. Box 752000
  • Cincinnati, OH45275-2000

 

Email Addresses:

  • worlando@cvgairport.com
  • info@cvgairport.com

 

Phone/Fax:

  • (859) 767-7470 office
  • (859) 444-8522 cell
  • (859) 767-7888 fax